US Agency for International Development

The Challenge

USAID needed to leverage all of their limited staffing resources to the fullest extent possible to meet agency-wide strategic goals and priorities and achieve their critically important development mission. They just needed help figuring out what factors drove their workload, how large and what type of a workforce they needed and turning that into a usable model to help them predict and prepare.

The Solution

FMP partnered with USAID’s Human Capital and Talent Management (HCTM) organization to design and implement the Consolidated Workforce Planning Model(CWPM)—a sophisticated web-enabled workforce planning tool that allows USAID to forecast staffing needs and align resource allocation and recruitment decisions with mission-critical priorities. FMP took a hands-on approach- traveling to various USAID sites around the world to conduct interviews and focus groups to understand the workload and staffing requirements of a large, diverse, and geographically dispersed workforce.

The Result

The CWPM has been used successfully for everything from helping leaders assess their unit-specific workforce planning needs; to preparing for reorganizations, realignment efforts, and comprehensive workload assessments; and even Congressional budget reports.